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Troubleshooting

What you see What to do
The AI tool says an action is held or waiting for approval A person approves it in the console on the Live tab. Only people can approve, never the AI tool itself
The AI tool says an action was stopped The reason names the rule or limit. If it should be allowed, change the rule on the Policies screen (a second person approves)
“Connection failed” or “bad credentials” The app’s password or token changed. Reconnect it under Keystile Automations → Connections
The AI tool doesn’t list Keystile’s tools Remove the connector, add it again with https://automations.keystile.com/mcp/platform, sign in and Allow
Claude Code asks to sign in again Run /mcp, choose keystile, and sign in
A budget stopped a call The Budgets card shows what’s left and when it resets. A person can approve an extra call, or approve a higher budget
A TikTok post fails with “unaudited client” Until TikTok reviews your developer app, posts must be “Only me”. Use Send Video to Inbox in the meantime
A YouTube thumbnail isn’t set The channel must be verified (youtube.com/verify) for custom thumbnails
Everything is refused If Keystile can’t be reached, actions are refused rather than run unchecked. Check the console is up, or ask your admin