ServiceNow
Enterprise IT service management platform for incident, change, and service request management
Connect it
In Keystile Automations → Connections → New connection, choose ServiceNow and sign in. Your AI tools and workflows then use it through Keystile; they never see the password or key.How connecting works.
Try it from your AI tool
Using Keystile, in ServiceNow: count records (Return the number of records in a table that match an optional encoded query (uses the Aggregate API)).What it can do (17 actions)
| Action | What it does | Changes data |
|---|---|---|
| Add Comment or Work Note | Append a customer-visible comment or an internal work note to a record (incident, request, problem, change, etc.) | Yes |
| Attach File to Record | Upload and attach a file to a record | Yes |
| Count Records | Return the number of records in a table that match an optional encoded query (uses the Aggregate API) | |
| Create Record | Create a new record in a specified table | Yes |
| Custom API Call | Make a custom API call to a specific endpoint | Yes |
| Delete Attachment | Delete an attachment by its sys_id | |
| Delete Record | Delete a record from a specified table | |
| Find File | List or download file attachments from a record | |
| Find Records | Search for records in a table using a query | |
| Get Catalog Item | Retrieve full details of a catalog item including its variable definitions. Use this before "Submit Catalog Request" to discover the variables expected by the item. | |
| Get Knowledge Article | Retrieve the full content of a knowledge article by sys_id | |
| Get Record | Retrieve a specific record by its ID | |
| Resolve or Close Incident | Move an incident to Resolved or Closed with a close code and resolution notes | Yes |
| Search Knowledge Articles | Search published knowledge base articles using free text. Requires the Knowledge API plugin to be active. | |
| Send Email | Send an email through your ServiceNow instance using the Email API. Requires the email outbound capability to be configured. | Yes |
| Submit Catalog Request | Order a catalog item. Submits a service catalog request and returns the resulting request number. | Yes |
| Update Record | Update an existing record in a specified table | Yes |
Start a workflow when… (3 triggers)
- New Record — Triggers when a new record is created in a table
- Updated Record — Triggers when a record is updated in a table
- New Comment or Work Note — Triggers when a new comment or work note is added to a record in the selected table
How Keystile protects it
Every ServiceNow action is checked before it runs, whether it comes from an AI tool or a workflow. 8 of its actions change data; your rules, limits and budgets decide whether each is allowed, held for a person or stopped, and it all goes into the signed record.
Use ServiceNow with your AI assistant — safelyClaude, Cursor or ChatGPT do the work; Keystile checks every action first.
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