Jira Service Management Operations
Opsgenie alerts in Jira Service Management: create, acknowledge, close and route on-call alerts, and see who is on call.
Connect it
In Keystile Automations → Connections → New connection, choose Jira Service Management Operations and sign in. Your AI tools and workflows then use it through Keystile; they never see the password or key.How connecting works.
Try it from your AI tool
Using Keystile, in Jira Service Management Operations: close alert (Close an alert once the problem is resolved).What it can do (16 actions)
| Action | What it does | Changes data |
|---|---|---|
| Acknowledge Alert | Acknowledge an alert so responders know someone is on it. | Yes |
| Add Note to Alert | Add a note to an alert. | Yes |
| Add Responder to Alert | Add a team, user, schedule or escalation as a responder. | Yes |
| Add Tags to Alert | Add one or more tags to an alert. | Yes |
| Assign Alert | Make a user the owner of an alert. Not available on the JSM Free plan. | Yes |
| Close Alert | Close an alert once the problem is resolved. | |
| Create Alert | Create a new alert and route it to teams, users or schedules. | Yes |
| Custom API Call | Call any JSM Operations endpoint with this connection. | Yes |
| Escalate Alert | Escalate an alert to the next level of an escalation policy. | Yes |
| Find Alerts | Search alerts with a JSM Operations search query. | |
| Get Alert | Get one alert by its ID or alias. | |
| Get Who Is On Call | Get who is on call for a schedule, now or at a given time. | |
| Remove Tags from Alert | Remove one or more tags from an alert. | Yes |
| Snooze Alert | Pause notifications for an alert until a set time. Not on JSM Free. | Yes |
| Unacknowledge Alert | Put an acknowledged alert back to open. | Yes |
| Update Alert | Change the message, description or priority of an alert. | Yes |
Start a workflow when… (1 triggers)
- New Alert — Triggers when a new alert is created.
How Keystile protects it
Every Jira Service Management Operations action is checked before it runs, whether it comes from an AI tool or a workflow. 12 of its actions change data; your rules, limits and budgets decide whether each is allowed, held for a person or stopped, and it all goes into the signed record.
Use Jira Service Management Operations with your AI assistant — safelyClaude, Cursor or ChatGPT do the work; Keystile checks every action first.
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