Help Scout
Connect it
In Keystile Automations → Connections → New connection, choose Help Scout and sign in. Your AI tools and workflows then use it through Keystile; they never see the password or key.How connecting works.
Try it from your AI tool
Using Keystile, in Help Scout: find conversation (Finds an existing conversation using provided filter).What it can do (9 actions)
| Action | What it does | Changes data |
|---|---|---|
| Add Note | Adds a note to a conversation. | Yes |
| Create Conversation | Start a new conversation. | Yes |
| Create Customer | Adds a new customer to Help Scout. | Yes |
| Custom API Call | Make a custom API call to a specific endpoint | Yes |
| Find Conversation | Finds an existing conversation using provided filter. | |
| Find Customer | Finds a customer by email. | |
| Find User | Finds a user by email. | |
| Send Reply | Sends a reply in an existing conversation. | Yes |
| Update Customer Properties | Updates customer's properties. | Yes |
Start a workflow when… (4 triggers)
- Conversation Created — Triggers when a new conversation is started in a mailbox.
- Conversation Assigned — Triggers when a conversation is assigned to a user.
- New Customer — Triggers when a new customer is added.
- Tags Updated — Triggers when tags on a conversation are modified.
How Keystile protects it
Every Help Scout action is checked before it runs, whether it comes from an AI tool or a workflow. 6 of its actions change data; your rules, limits and budgets decide whether each is allowed, held for a person or stopped, and it all goes into the signed record.
Use Help Scout with your AI assistant — safelyClaude, Cursor or ChatGPT do the work; Keystile checks every action first.
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