Freshservice

IT service management software for ticketing, asset management, and IT operations.

Customer support

Connect it

In Keystile Automations → Connections → New connection, choose Freshservice and sign in. Your AI tools and workflows then use it through Keystile; they never see the password or key.How connecting works.

Try it from your AI tool

Using Keystile, in Freshservice: delete change (Deletes a change request from Freshservice).

What it can do (12 actions)

Action	What it does	Changes data
Add Note to Change	Adds a private or public note to an existing change request.	Yes
Add Note to Ticket	Adds a private or public note to an existing ticket.	Yes
Create Change	Creates a new change request in Freshservice.	Yes
Create Change Task	Creates a new task on a change request in Freshservice.	Yes
Create Requester	Creates a new requester (end user) in Freshservice.	Yes
Create Ticket	Creates a new ticket in Freshservice.	Yes
Custom API Call	Make a custom API call to a specific endpoint	Yes
Delete Change	Deletes a change request from Freshservice.
Delete Change Task	Deletes a task from a change request in Freshservice.
Request Ticket Approval	Requests approval for a ticket from a specified agent.	Yes
Update Change	Updates an existing change request in Freshservice.	Yes
Update Change Task	Updates an existing task on a change request in Freshservice.	Yes

Start a workflow when… (8 triggers)

• New Ticket — Triggers when a new ticket is created in Freshservice.
• Updated Ticket — Triggers when an existing ticket is updated in Freshservice.
• New Requester — Triggers when a new requester (user) is created in Freshservice.
• Updated Requester — Triggers when an existing requester is updated in Freshservice.
• New Change — Triggers when a new change request is created in Freshservice.
• Updated Change — Triggers when an existing change request is updated in Freshservice. Note: newly created changes may also fire this trigger because their updated_at matches created_at.
• New Change Task — Triggers when a new task is created on a specific change request.
• Updated Change Task — Triggers when a task on a specific change request is updated. Note: newly created tasks may also fire this trigger because their updated_at matches created_at.

How Keystile protects it

Every Freshservice action is checked before it runs, whether it comes from an AI tool or a workflow. 10 of its actions change data; your rules, limits and budgets decide whether each is allowed, held for a person or stopped, and it all goes into the signed record.

Tip

Write rules about what an action means — for example "Deleting Freshservice records needs a person's approval" — rather than listing action names. Keystile Intelligence applies them to every action that fits.

Use Freshservice with your AI assistant — safelyClaude, Cursor or ChatGPT do the work; Keystile checks every action first.

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